What our Customers say...

Water Damage Testimonials

SERVPRO was amazing. Our basement flooded from a burst pipe and the first company who showed up was very sketchy. I was already experiencing a terrible situation and this dude was not making it better. I sent the guy away and called SERVPRO. They were professional from the moment they answered the phone all the way they the billing process. Justin and his team, Chandler and Adam, gave me so much piece of mind. They explained their process, worked swiftly, and were always extremely friendly. Even told my dog bye on their last day of cleanup. They were always on time and gave clear expectations on what to expect next. I would recommend this team and SERVPRO to anyone looking for help.

This is my second time using SERVPRO and both times John and his crew responded to my drain backup. They removed the damaged materials and sanitized my basement. John was very professional and informative and I will continue to recommend SERVPRO to my friends and family members.

A clogged drain caused damage to the room below. SERVPRO was prompt and thorough, everything was dry in a matter of days and we felt we were in good hands. Thanks

Justin, Chandler, and Adam could not have been more professional and attentive to details. with a water line breaking, I was highly anxious and dismayed and this team came in and immediately went into action. They took care of every detail to get the water out, save my stuff and restore my home. It took a week but they made sure we were fully taken care of and then did all the interface with insurance to support the claim. As individuals, they were kind, thoughtful and friendly. Even going above and beyond and cleaning out some clogged gutters. I couldn’t be happier with how the worked and interacted with us.


Excellent service, excellent workers. Hoping I do not need your service again...but if I do...SERVPRO will be my first call!

SERVPRO provided awesome service the workers were very courteous and friendly.

SERVPRO of East Central Cincinnati is an excellent company. I would do anything for Jim and of coursehis employees.

Thanks SERVPRO for saving our New Years Eve! Your speedy arrival and friendly service was much appreciated!

The crew was more professional than a previous crew we had dealt with a few years ago. They were quick, clear, and responsive to questions. There's a lot to be said for common courtesy and that they were.

I didn't know they were open and available 24 hours a day. I probably wouldn't have called them in the middle of the night. But when I called them it was not long after hanging up that they showed up with about 10 people and helping me figure out who to call and what else I needed done. This was the best crew ever and will never call anyone else. They are the best, very helpful and friendly. I feel like they are a one-stop shop. Thank you Pat and Liza and your whole crew you are the best.

SERVPRO made me feel at ease and crew was very professional

We called SERVPEO at 2:30 in the morning after having 50 gallons of water destroy one ceiling and two floors. The owner called us back personally and he had a team over here in under an hour. Art and Scott were professional and explained what they were doing and why. They came back daily until we were completely dry. We are another satisfied customer and will recommend their services.